At Regency Hookah, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a positive shopping experience.
Our Return Policy:
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.
The item must be in its original condition, including all original packaging and tags, to be eligible for a refund or exchange.
Shipping and handling fees are non-refundable.
Our Refund Policy:
Once we receive your return, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used at the time of purchase.
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team at support@regencyhookah.com. We are always here to help and ensure that you have a positive shopping experience.
At Regency Hookah, we strive to provide the best possible products and customer service. If you are not satisfied with your purchase, we will do everything in our power to make it right.